Overview:
Our refund and return policy is valid for 30 days from the date of purchase. After this period, we are unable to offer a full refund or exchange.
Eligibility for Returns:
To be eligible for a return, your item must be unused and in its original packaging. Certain items are exempt from returns, including:
- Perishable goods such as food, flowers, newspapers, or magazines
- Intimate or sanitary products
- Hazardous materials or flammable liquids and gases
Additional non-returnable items include:
- Gift cards
- Downloadable software products
- Some health and personal care items
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Partial Refunds:
Partial refunds may be issued in specific situations:
- Books with obvious signs of use
- Opened CDs, DVDs, VHS tapes, software, video games, cassette tapes, or vinyl records
- Items that are not in their original condition, are damaged, or have missing parts for reasons not due to our error
- Items returned more than 30 days after delivery
Refunds:
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
Late or Missing Refunds:
If you haven’t received your refund yet, first check your bank account again. Then contact your credit card company, as it may take some time before your refund is officially posted. If you’ve done all of this and still have not received your refund, please contact us at info@theprinterguru.com.
Sale Items:
Only regular-priced items may be refunded. Sale items cannot be refunded.
Exchanges:
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at info@theprinterguru.com and send your item to: Old vine lower vauxhall wolverhampton WV1 4TG.
Gifts:
If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you. If the item wasn’t marked as a gift or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver.
Shipping Returns:
To return your product, you should mail it to: Old vine lower vauxhall wolverhampton WV1 4TG. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. For further assistance with refunds and returns, contact us at info@theprinterguru.com.